Poor individualized customer support

I am beyond frustrated. Multiple emails to feedback support still without resolution. Bought $19.99 Money for MAC and still totally unusable 2 weeks later. I updated and followed all recommended tips. I have a profile on my iCloud (from my other devices in apps that I also paid for separately) that I can see in the Money for MAC app but I am UNABLE to click on it as it stays gray- doesnt hyperlink. Clearly my iCloud is syncing the name of the profile but why why cant I click on it!?! More importantly I would expect customer support should be able to address my problem more efficiently than just copying me to whats available through support guide- which doesnt address my issue...

Gstamina about Money (with sync)